Shipping Policy – MercedesKits

Effective Date: November 26, 2023

This Shipping Policy explains how orders are processed, produced, and delivered by MercedesKits.

Company Name: MercedesKits
Address: Kalvenes iela 27, Aizputes pilsēta, Dienvidkurzemes novads Aizpute, LV-3456, Latvia
Phone: +371 25 376 919

1. Order Processing

All orders are processed in the order they are received.
Processing time may vary depending on item availability and order volume.

2. In-Stock Items

Products that are in stock at the time of purchase are shipped within:

• 1 to 5 business days

Customers will receive a shipping confirmation once their order has been dispatched.

3. Made-to-Order Items (Not in Stock)

If an item is not in stock when the order is placed, it will be manufactured specifically for the customer.

• Production time: 5 to 20 days

• Shipping begins only after production is finished

Customers may be notified if their order includes any made-to-order items.

4. Shipping Time

After dispatch, typical delivery time is:

• Standard delivery: 5 to 14 days

Delivery times may vary due to carrier delays, customs, weather conditions, or other unforeseen factors.

5. Shipping Costs

Shipping fees are calculated at checkout based on package weight, size, and destination.

Any customs duties or import taxes are the customer's responsibility.

6. Shipping Confirmation & Tracking

Once an order is shipped, customers receive a confirmation containing tracking details (if available for the chosen shipping method).

7. Incorrect Address or Delivery Issues

Customers must ensure all shipping information is accurate.
MercedesKits is not responsible for delays or lost shipments caused by:

• Incorrect or incomplete address

• Carrier handling

• Customer not being available for delivery

If a package is returned due to incorrect address, the customer may need to cover the reshipping costs.

8. Shipping Damage

If an order arrives damaged, customers must contact MercedesKits immediately and provide:

• Order number

• Photos of the damaged item

• Photos of the packaging

Cases of shipping damage are handled according to the Return & Refund Policy.

9. Questions

For any shipping-related questions, contact:

Phone: +371 25 376 919